How Do I... FAQ

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How do I find my DNS server?

You can use a tool to check which nameservers are authoritative to your domain. For example HOST100 Domain Checker to check the domain and then click through to the WHOIS lookup to get more information on the nameservers.

You can also ask your web hosting provider for information about your DNS server.

How do I add images to my website?

Upload the image to your site and add an HTML img tag to your website's HTML code. You can perform this action with the HTML Editor in cPanel's "File Manager"  interface (Home >> Files >> File Manager).

How do I view my site as soon as I create it?

To view your website before DNS propagates, enter host.example.com/~username in your web browser, where host.example.com is your hostname and username is your cPanel account username.

After DNS propagates, you can navigate directly to your domain.

How do I upload my web page files from my computer's hard drive?

You can upload files to your site through cPanel's "File Manager" interface ( Home >> Files >> File Manager) . Click File Manager, and then scroll down to the directory in which you wish to put the files.

You can also use your preferred FTP program to upload files. To do this, perform the following steps:

  1. Create an FTP account in cPanel's "FTP Accounts" interface (Home >> Files >> FTP Accounts).
  2. Enter your public_html directory in the Directory text box.
  3. Use your external FTP program to upload your site's files to that directory.

I accidentally deleted the public_html folder (or a file). How do I retrieve all of my files?

There is no undelete option. You need to restore this folder from your backups. To restore your public_html directory, use cPanel's "Backups" interface (Home >> Files >> Backups).

You can also contact your web hosting provider to ask them restore your backups.

Note: If backup files do not exist, you cannot restore your information.

How do I add a logo on the top of my website in the URL bar?

The logo in your browser's URL bar is called a Favorites Icon (favicon). Originally, bookmarks and browser URL bars used these icons.

For more information, search for a favicon tutorial on your preferred search engine.

How do I remove an old subdomain that I placed in a directory, such as /example.com?

When you delete a subdomain in cPanel, it removes the entries that take users to that subdomain, but not the actual files. If you wish to remove the files as well, delete the directory in cPanel's "File Manager" interface (Home >> Files >> File Manager).

How do I change my cPanel username?

Only system administrators can change cPanel usernames in the WHM.

How do I change the 401 error that is caused when I cancel a username/password login window for a protected directory?

To change the error message that a user receives, use cPanel's "Error Pages" interface (Home >> Advanced >> Error Pages). Choose the domain for which you wish to modify the error pages.

Select any of your error pages to make your changes.

How do I know the path of a file on the server?

The /home/username/ directory contains your files.

For example, if your username is john and you put a file in the public_html folder that is called index.php, the file is the /home/john/public_html/index.php file.


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